BATA Ethical Statement for Members
As a responsible organisation, we want to demonstrate our members' commitment to fair trading and equable treatment. Our members may, in future, decide they want us to go for a full Office of Fair Trading Code of Practice, but, after consulting members in February 2012, the Council's view was that, meanwhile - and as announced in the e-News circulated in April 2012 - we should have an Ethical Practice Statement which should be signed up to by all new members this year and by all existing members when they renew their membership in January 2013.
Members displaying the BATA logos show more than that they belong. It also means that they have signed up to our ethical practice statement:
We belong to the British Assistive Technology Association because we want to ensure that all who seek our advice, or use our services, or buy our products, are given expert, impartial advice, are treated fairly and courteously, and are offered value for money.
In practice, this means:
- we will never recommend or put pressure on anyone to buy or hire or make use of any service or product that is not appropriate for the intended user;
- we will always be honest and accurate in what we say and write about the goods and services we offer and do nothing intentionally to mislead;
- we will always offer goods and services that are of the quality stated and fit for the purpose required;
- we will always deal promptly and fairly with any query or complaint;
- we will always do everything we can to earn and keep the respect and trust of our customers and users.